Avoid acrylic or oil paints. Take care that you do not use markers or ball point pens directly on the mat. And be mindful with scissors and other sharp object as they may cut the mat. Avoid using watercolors on printed mats as they are more sensitive to them. Some sunscreens can also stain the mat, particularly mineral sunscreen. Be sure to take caution when using highly pigmented items on your mat including food and beverages as we cannot be held responsible for damage done after the mat has been used.

Spot treat on the top and bottom sides of the mat. Using a paper towel or wet rag, clean off the area until the mess is gone. Always allow the mat to dry completely before putting it away to prevent any unwanted mold. Make sure to use caution at all times on the mats, as we cannot be held responsible for damage done after the mat has been used.

Do not machine wash. Follow the care instructions to clean.

Bottom:

We like to think of it like the bottom of a shoe. It is understood it will be used, worn, and even get dirty. The top side is what we play on and see. For muddy, food chunks, or messy areas on the back, you can spot treat it just like the top. Use a soapy wet rag to clean specific areas. It's a sturdy material and can handle cleaning.

Top:

Food and dirt marks: We recommend a simple product like Mrs Meyers cleaning spray (or any other brand equivalent). Spray the mat down, and scrub with a wet washcloth. With dried-on or sticky foods, you may have to scrape or scrub pretty hard. Clorox wipes are great for sanitizing.Stubborn stains: Baby oil is our go-to for a magic cleaning. Rubbing alcohol may also help with certain stains, although we do not recommend using alcohol on printed mats (it can take off the ink). Greasy stains/shiny marks: Get a sponge sudsy with dish soap and scrub. Then, wipe it clean with a wet washcloth. 

General Mat Care:

Clean the mat promptly after use with wet rag and soapy water. Some highly pigmented foods, such as koolaid, wine, spaghetti sauce, etc. may stain your mat. Avoid acrylic paints, markers, and pens and scissors. We are not responsible for ink stains or cuts.Do not machine wash or iron.Place in warm sun for an hour or so to remove wrinkles. We also recommend using a hand steamer on the back of the mat to get stubborn wrinkles out.Make sure mat is 100% completely dry before folding to store. We are not responsible for moldy mats.

You can flip your bib pocket inside out for a bit of extra space! If you submerge your bib while cleaning we recommend microwaving your bib for 30 seconds afterwards to kill any bacteria that may remain. 

Just like our regular mats, our Tablecloths are made from bonded leather, which is a combination of a wipeable synthetic material and genuine leather.

The first step to getting the size right is, naturally, measuring your table. Then add whatever drop length you want to the measurements of each side of the table.

The drop on a tablecloth is typically anywhere between 8 inches and 16 inches, with a longer drop normally used for more formal occasions. (Think white linen tablecloths and waiters in tuxedos.) For an everyday kitchen table situation, err on the side of a shorter drop, somewhere around 6-10 inches. 

Learn more about how to find the perfect size for your table HERE.

Be cautious of using clamping high chairs on Gathre tablecloths as the pressure can leave permanent indents on Gathre products. 

The beauty of our Tablecloths is that, unlike a linen tablecloth, instead of having to wash your tablecloth after each use with our products you can simply wipe away messes and you're good to go.However, just as a linen tablecloth or even plastic tupperware can stain when used with highly pigmented foods/beverages/etc. our tablecloths can stain as well.

We always suggest using a hot pad underneath hot pots and pans as the heat can damage your tablecloth.

Local pickup orders are subject to standard processing times. When your order is ready for pickup at our warehouse, you will receive a shipping confirmation email notifying that your order has "shipped.” Once you receive the shipping confirmation email, please reach out to us at hello@gathre.com with the subject “Local Pickup” to schedule your pickup time. Local pickup orders need to be picked up within one week (7 days) of receiving the shipping confirmation email, otherwise orders will be canceled.

Shipping Protection is provided by a 3rd party company that is offered to all of our customers at a low cost. It covers replacement of lost or stolen orders since we as a company are not responsible for items once they leave our warehouse.

If you have additional questions, please reference THIS page.

The following items are excluded from free shipping: All Floor Cushions, Poufs, Shape Pillows, all Playsets, Tumbling Mats, Padded Mats, Ottomans, Storage Bins, Caddys, Lounger, Pin Board, Quilted Mats, and Balance Beam.

Gathre is not responsible for lost or stolen packages. If you think your package is lost or stolen please contact the shipping carrier or your local post office (refer to your tracking number to determine which delivery service to contact). If you purchased shipping protection, you can also reach out to us at hello@gathre.com for further assistance.

No. Our site does not allow for two codes to be used together at the same time for a purchase. We recommend that you choose the code that saves you the most money on your purchase.

Shipping times vary based on the size + weight of the item(s) you have purchased, the time of year, as well as the shipping method selected at checkout. If your items are pre-order items it will be stated on the product listing page. Because orders are processed so quickly we are unable to edit, add to, or change orders once they are placed. Please double check your shipping address and cart contents before checking out.

Shipping times vary based on the size + weight of the item(s) you have purchased, the time of year, as well as the shipping method selected at checkout. Orders are shipped from Utah, so if you are more than 1,000 miles away from Utah your order will most likely take at least 5 business days to ship. Please note that Gathre is not responsible for courier delays.

After the order has processed, international shipping will take anywhere from 2-7 weeks to arrive to its destination. Please note that Gathre is not responsible for courier delays.

Yes, you can expedite your order by selecting the expediting shipping option in the checkout portion of your order. Please note that expedited shipping refers to the estimated delivery time frame after the order has processed. All orders are subject to the current processing time listed on the product listing page.

Contact us immediately if something is amiss with your order. Since orders are processed so quickly, we have a very narrow window to edit or change orders once they are placed. Please double check your shipping address and cart contents before checking out.

You can find your tracking information in the shipping confirmation email sent after your order has been processed. You can also register with gathre.com and track your package by logging in.

We are able to process exchanges only if re:do has been added at checkout. If re:do was not added, we are unable to process exchanges.If re:do was not added and you would like to exchange a product, please return the original item(s) for a refund and place a new order, please keep in mind that any shipping fees in this case will need to be covered by you. We are not able to retroactively add re:do once the order has been processed.

Yes, we happily accept returns and exchanges for unused items from 60 days of purchase within the United States. Please see our Exchanges + Returns page HERE for more information.

Yes, we accept unused Large home items as returns, however customers will be responsible for any additional shipping costs that may arise when returning if re:do is not added at checkout. We are not able to retroactively add re:do once the order has been processed.

Yes, you definitely can issue a gift return! Please just visit our return portal! Please keep in mind that the Return Portal will currently notify the sender of this return or exchange and we are unable to prevent that notification from being sent, we apologize for any inconvenience this may cause. We hope to have this change in the near future. Please also note, we only offer exchanges or shop credit for returns.

Gathred is a perks program for our most loyal customers. As part of Gathred, you'll be the first to know about launches, restocks, events, and collaborations. You'll also enjoy early access to new products, as well as an annual birthday gift. 

All you have to do is create an account here (https://gathre.com/account/login). We'll ask for basic info like your name, email address, and birth date. Having an account also allows you to store your address and contact info for easier checkout!

Once you're subscribed as a Gathred member, you'll receive an email either the day before or the morning of a product launch with an early access code. You'll use this code on our website to access the collection before anyone else. Typically we only give an hour of early access, so be sure to use your code ASAP! 

Every Gathred member will be sent the birthday gift as long as they have entered their birthday information on their account as well as opted into receiving our marketing emails.

On the first of each month, we send out an automated email to anyone who was signed up before that date (the 1st of the month) with their birthday code inside. If you signed up after that date, you will not be sent an automated email. This is something we're working on fixing, but for now, if you sign up late, please just send an email to hello@gathre.com and we will get you a code! If you did sign up before the 1st and for some reason haven't gotten your code, please reach out so we can help. 

The birthday gift is good for $25 off of an order of $50 or more and cannot be extended outside of the month it was issued.