FAQs

TOP QUESTIONS RETURNS PAYMENT + SHIPPING MATS + ACCESSORIES

Frequently Asked Questions

What is Bonded Leather?

Bonded leather is a luxurious material that is extremely soft. Our bonded leather is water impermeable, regulates well in the heat and is stain resistant. The top surface of our mats is made with a synthetic layer of polyurethane. This allows for it to wipe clean easily and maintain high resistance to stains. The backside is a soft suede leather. Our bonded leather contains 72% faux-leather and 28% natural leather fibers.

What is on the underside of the mat?
The bottom side of the mat is made of a soft, suede leather.

How do I clean the mat?
Spot treat on the top and bottom sides of the mat. Using a paper towel, cleaning wipe, or wet rag, clean off area until the mess is gone.

Can I wash the mat?
Do not machine wash. Follow the directions above to spot clean.

Is there a way to get the wrinkles out?
Yes. Lay the mat out flat in the sun for an hour or so. Steaming the underside of the mat also works wonders. Do not iron.

Is there anything I shouldn’t use on my mat?
Avoid acrylic paints. Take care that you do not use markers or ball point pens directly on the mat. And be mindful with scissors and other sharp object as they may cut the mat. Avoid using watercolors on printed mats as they are more sensitive to them.

Are the mats safe for my children?
Yes. All mats are California Prop 65 compliant and contain no lead or harmful chemicals.

Can I stack two discount codes at the same when making a purchase?
No. Our site does not allow for two codes to be used together at the same time for a purchase. We recommend that you choose the code that saves you the most money on your purchase.

How soon will my order ship out?
All in-stock orders ship within 48 hours on normal business days. If your items are pre-order items it will be clearly stated at the top of the product listing. Because orders are processed so quickly we are unable to edit, add to, or change orders once they are placed. Please double check your shipping address and cart contents before checking out.

How long does normal shipping take before it will arrive? 
On average, all domestic orders arrive in 2-3 business days. Orders are shipped from Utah, so if you are more than 1,000 miles away from Utah your order will most likely take 3-5 business days.

Can I expedite shipping on my order?
Yes, please text us at 801-438-7850 or send us a facebook message for immediate help between 9 AM and 5 PM MDT. If you need help after these hours you will receive a response early on the following business day. 

Do I have the option of an exchange instead of a return?
We are currently unable to process exchanges. If you would like to exchange a product, please return the original item(s) for a refund and place a new order.

What happens if I receive a damaged item?
That’s no good! Please contact us immediately as all damages must be reported within 48 hours upon receiving your order.

What happens if I put in the wrong shipping address?
Contact us immediately upon receiving your order confirmation is something is amiss with your address. Orders that are sent back to us because of an invalid address will be processed as returns.

We also remind you to use caution on the mats, as we cannot be held responsible for damage done after the mat has been used.

If I just ordered something and the price is now lower can I get a price match?
Yes, within 7 days of your purchase we will gladly offer a one-time price adjustment on items purchased at full price. Email us at hello@gathre.com for support with "price adjustment" in the subject line.

While we take every precaution to ensure that your mat arrives in perfect condition, please understand that some natural variances in color or texture are normal. We are not responsible for any stains, marks, or discoloring that occurs after the product is used. The size of your mat may be up to five percent smaller or larger than sizing listed on the site due to the natural variance in raw materials used to make each mat.

Returns: 
We'll gladly help you process a return. Any unused products in their original packaging may be returned within 30 days of your arrival date. If you would like to schedule a return, please email hello@gathre.com. Once the product has been received and inspected at our facility we will issue a refund less shipping charges in the original payment method. International orders, warehouse orders, sale items, and orders made with merchandise credit cannot be returned. 

Exchanges: 
We are currently unable to process exchanges. If you would like to exchange a product, please return the original item(s) for a refund and place a new order.

 

SHIPPING & HANDLING 

All in-stock orders ship within 2 business days on normal business days so we cannot edit, add to, or change orders once they are placed. Please double check your shipping address and cart contents before ordering. Shipping charges are per address. 

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ORDER TRACKING

Want to check the status of your order? Just check the email sent to you from hello@gathre.com when your order has been processed, and click the tracking link. If you cannot find that email we can help you track your package. Please send us an email at hello@gathre.com with the subject line: "order #[insert order number] tracking."

Register with gathre.com and you can track your package by logging in.

SHIPPING

Please make sure your color selection, size and shipping address are correct before you purchase. Once orders are placed we cannot change them. We are not responsible for orders delivered to a wrong address. If your order contains both in-stock items and pre-order items the order will not be shipped until the pre-order items are ready to ship (estimated ship dates on pre-order items are kept up-to-date on product listings). If you'd like us to split your order and ship in stock items we can do so at your expense. Please contact us at hello@gathre.com with your request to split your shipment. For faster checkout, please create an account.

UNITED STATES

We ship to all 50 states; Washington, DC; U.S. P.O. Boxes; U.S. territories; and APO/FPO/DPO addresses. The shipping methods offered during checkout will differ based on your shipping address. Shipping cost varies by weight and destination.

On average, orders arrive in 2-3 business days. Orders are shipped from Utah, so if you are more than 1,000 miles away from Utah your order will most likely take 3-5 business days.

SALES TAX

For purchases made in Utah we collect sales tax.

INTERNATIONAL

For orders shipped to anywhere outside the United States, any duties and taxes incurred are the responsibility of the recipient and are payable upon receipt of the goods.

Currently we are only shipping to the following countries:

Aland Islands, Albania, Andorra, Armenia, Australia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bouvet Island, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Holy See (Vatican City State), Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Japan, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Republic Of, Malta, Mexico, Moldova, Republic of, Monaco, Montenegro, Netherlands,New Zealand, Norway, Poland, Portugal, Reunion, Romania, San Marino, Serbia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, UK, Ukraine

We will continue to expand International shipping as demand and carriers allow. If you have questions or need support please contact us at hello@gathre.com.

Solid Colors:

Clean the mat promptly after use with wet rag and soapy water.

Avoid acrylic paints, markers, and pens and scissors.

Do not machine wash or iron.

Place in warm sun for an hour or so to remove wrinkles.

Air out to dry before folding to store.

 

Printed Designs: 

The designed mats in this collection are digitally printed on the leather, so additional caution is recommended when folding and cleaning.

Have More Questions?

CONTACT US

We’re available Monday - Friday
9 am - 5 pm MST

801.438.7850
We've created the world's first bonded leather mat as a portable foundation for gathering without sacrificing functionality or style.
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