FAQs

Frequently Asked Questions

What is on the underside of the mat?
The bottom side of the mat is made of a soft, suede leather.

How do I clean the mat?
Spot treat on the top and bottom sides of the mat. Using a paper towel, cleaning wipe, or soapy rag, clean off area until the mess is gone.

Can I wash the mat?
Do not machine wash. Follow the directions above to spot clean.

Is there a way to get the wrinkles out?
Yes. Lay the mat out flat in the sun for an hour or so. Do not iron.

Is there anything I shouldn’t use on my mat?
Avoid acrylic paints and opt for water soluble paint. Take care that you do not use markers or ball point pens directly on the mat. And be mindful with scissors and other sharp object as they may cut the mat.

Are the mats safe for my children?
Yes. All mats are California Prop 65 compliant and contain no lead or harmful chemicals.

Do I Have the option of an exchange instead of a return?
We are currently unable to process exchanges. If you would like to exchange a product, please return the original item(s) for a refund and place a new order.

What happens if I receive a damaged item?
That’s no good! Please contact us immediately as all damages must be reported within 48 hours upon receiving your order.

What happens if I put in the wrong shipping address?
Contact us immediately upon receiving your order confirmation is something is amiss with your address. Orders that are sent back to us because of an invalid address will be processed as returns.

We also remind you to use caution on the mats, as we cannot be held responsible for damage done after the mat has been used.