The Little Big Sale FAQs
The Main Points
WHEN DOES GATHRE'S BIG LITTLE SALE START AND END?
The Big Little Sale starts 4/22 at 9am MT, and ends 4/29 at 11:59 pm MT for the public. *The sale will start earlier (4/19 at 9am MT) for newsletter, SMS, and Gathred Facebook group members.
WILL THERE BE EARLY ACCESS?
Yes! Join our newsletter, SMS, and Gathred Facebook group for early access starting 4/19 at 9am MST.
WHAT IS THE DISCOUNT, AND WHAT CODE DO I USE TO CHECK OUT?
25% off sitewide*. Codes will automatically apply at checkout. **Early access is for 30% off and codes will need to be entered manually.
ARE THERE ANY OTHER SPECIAL DISCOUNTS OR PROMOTIONS DURING THE SALE?
Yes, orders over $175 will receive a free Mini Mat.
ARE ANY PRODUCTS EXCLUDED FROM THE BIG LITTLE SALE PROMOTION?
No!
CAN I COMBINE THE BIG LITTLE SALE DISCOUNT CODE WITH OTHER PROMOTION CODES?
Discount codes cannot be stacked - only one code per order!
WILL YOU BE DOING PRICE MATCHING?
Price matching will not be allowed during the Big Little Sale, and we do not offer price matching or price adjustments to orders placed before or after the sale.
WILL YOU BE RESTOCKING?
All inventory will be live by 4/19. Products will not be restocking, but select products may be re-listed for preorder upon selling out.
Shipping, Returns, and Cancellations
WHAT IS THE RETURN AND CANCELLATION POLICY FOR THE BIG LITTLE SALE?
All Big Little Sale purchases are subject to our regular return policy. Additionally, orders may be canceled until they are fulfilled. Please contact Customer Service at hello@gathre.com with subject line "ORDER CANCELLATION" and include your order #. We'll do our best to process cancellation requests promptly, however due to high volume, please understand it is possible that a cancellation request may not be processed before the order ships.
**We will not be able to make changes (this includes shipping addresses) once an item has been fulfilled. Please be sure to triple check that all information is correct before placing your order.**
CAN I EDIT MY ORDER ONCE IT HAS BEEN PLACED?
We cannot edit your order once it has been placed.
WHEN CAN I EXPECT MY BIG LITTLE SALE ORDER TO SHIP?
Big Little Sale orders will ship in the order in which they were placed. Please allow 7 total days from the order date for your order to ship, and 14 total days for filled items (Loungers, Floor Cushions, Poufs, Tumbling Mat, and Padded Mats) to ship. Products that are a preorder will be shipped within the preorder window indicated on the website. **Please note that if there is a higher than anticipated influx of orders, these dates may be subject to change. We will do our best to fulfill your order as quickly as possible and appreciate your patience and understanding.
WHAT HAPPENS IF I ORDER AN IN STOCK PRODUCT AS WELL AS A PRE-ORDER PRODUCT?
Orders will be fulfilled as inventory is available. If an order contains products that are in stock as well as products that are preorder, that order will be split-shipped.
CAN I SHIP ONE ORDER TO MULTIPLE ADDRESSES?
Orders cannot be shipped to multiple addresses.
CAN I COMBINE SHIPPING ON MULTIPLE ORDERS?
We cannot combine shipping on multiple orders.
CAN I SELECT LOCAL PICKUP AS THE SHIPPING OPTION DURING THE BIG LITTLE SALE?
Yes, if you prefer, you may opt for Local Pickup if you live local to Lindon, Utah. However, please note that due to high order volume, there will likely be up to a week delay from when your order is fulfilled and when you can come pick up your order. Once your order is fulfilled please email hello@gathre.com to schedule a time to pick up your order. *Appointments are required to pick up your order.
IS FREE SHIPPING AVAILABLE DURING THE BIG LITTLE SALE?
All orders over $200 after discount will qualify for free shipping.
The Extras
ARE THERE ANY PERKS FOR LOYALTY MEMBERS?
Not this time!
WILL THERE BE ANY GWP'S (GIFT WITH PURCHASE)?
Yes, orders over $175 will receive a free Mini Mat.
IF I HAVE ANOTHER QUESTION, HOW DO I CONTACT CUSTOMER SERVICE?
Please send us your questions at hello@gathre.com.
I CONTACTED CUSTOMER SERVICE - WHEN WILL I HEAR BACK?
We will try to reply within 48 - 72 hours. However, kindly understand that due to high volume, our response time may be slightly delayed. Sending more than one email will push your email back in the queue. We appreciate your patience and kindness with our small Customer Service team as they work to get back to everyone as quickly as possible!