We're hiring. Join our team!
We are a small, closely knit team who care about each other and have a good time. We are looking for new members to join along in our adventure with room to grow. If you're interested in the positions outlined below please send us an email to email@example.com with the subject CX Position and include the following: the position you are applying for, a resume, and answer the follow questions:
1. Why do you think you'd be a good fit for Gathre?
2. What experiences or skills do you feel you have that would contribute to this position?
3. When could be your earliest start date?
4. How much are you hoping to make?
We are looking for someone proficient in customer support who can attend to our customer team needs. Working with people is your jam. You love to make someone else's day and can stay levelheaded when others aren't. You'll work closely with our support team to deliver timely responses to our customers via email, phone, text, and social platforms. You will be constantly looking to leave the customer better. You are willing to jump in and try new things. You're a finisher and get things done. You like to have fun and believe in doing good. Gathre is a small brand with big goals. We have a tight knit culture with opportunities for growth and are looking for someone awesome to add to our team. This position is full time (40 hours) and located in Provo, UT.
Day to Day
Respond to customer emails
Take customer phone calls and respond to text messages
Handle refunds and returns
Publish customer reviews
Oversee order updates and changes
Assist in other brand tasks as needed
Engage with customers in a timely, professional manner
Correlate closely with other team members
Some college, college degree, or equivalent experience preferred
Previous experience in customer support
Distinct attention to detail in efficient timelines
Strong follow through with proven ability to do so in past work
An understanding the day is not done until the job is completed