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Gathre
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  • Bestsellers
    • Bestsellers
      • Trampoline
      • Doorway Basketball Hoop
      • Activity Walker
      • Activity Table
      • Ball Pit
      • Play Tent
      • Playsets
      • Arched Chalkboard
      • Sit + Spin
      • Playmats
      • Micro
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      • Tablecloths
      • Padded Mats
      • Small Caddy
      • Advent Calendar
    • Bundles
      • Arc + Block
      • Arched Chalkboard + Stand
      • Baby Mat Bundle
      • Ball Pit
      • Doorway Basketball Hoop
      • Family Mat Bundle
      • Letters + Numbers
      • Mini Arc + Mini Climber
      • Play Gym
      • Play Tent
      • Shopping Trolley
    • Kid playing with the Biscotti Activity Walker in a home.
      PLAY BESTSELLERS
    • Two Poufs in front of a coffee table in a living room.
      HOME BESTSELLERS
    • Kid playing on the Boulevard Mini+ Mat with some toys in a bedroom
      MAT BESTSELLERS
    • Kid playing with Wooden Letters on the Arched Chalkboard in a bedroom
      BUNDLES
  • Play
    • CATEGORIES
      • Shop All Play
      • Activity Table
      • Activity Walker
      • Doorway Basketball Hoop
      • Playsets
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      • Hopscotch Mat
      • Chalkboard Collection
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      • Play Tents
      • Playmats
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      • Toys
    • FEATURED
      • Bestsellers
      • New In
      • For Baby
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    • Kid playing on the Gathre Block Playset.
      BLOCK PLAYSET
    • Kid playing on the Gathre Trampoline.
      TRAMPOLINE
    • Kid playing on the Gathre Arc Playset.
      ARC PLAYSET
    • Kid playing on the Gathre Doorway Basketball Hoop.
      DOORWAY BASKETBALL HOOP
  • Mats
    • CATEGORIES
      • Shop All Mats
      • Diaper Changing Mats
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    • FEATURED
      • Bestsellers
      • New In
      • For Baby
      • For Playtime
      • For Families
    • Baby on a Gathre Micro Mat
      MICRO
    • Baby in a highchair that's on a Gathre Mini Mat
      MINI
    • Baby laying on the Padded Micro+ Mat.
      PADDED MICRO+
    • Baby on the Baby Activity Gym
      ACTIVITY GYM
  • Home
    • CATEGORIES
      • Shop All Home
      • Room Decor
      • Organization
      • Seating
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      • Home Mats
    • FEATURED
      • Bestsellers
      • New In
      • For the Nursery
      • For the Playroom
      • For the Home
    • Gathre Poster hanging on a wall.
      POSTER
    • Kids sitting at a table with a Gathre Tablecloth on it.
      TABLECLOTH
    • Kid sitting by the Gathre World Map Tapestry.
      TAPESTRIES
    • Pinboard propped on a table in an office
      PINBOARD
  • New Arrivals
    • New Arrivals
      • View All
      • Mellow Trampoline
      • Cleaning Cart
      • Play Kitchen
      • Hex Hopper
      • Shape Sorter
      • New in Mats
      • New in Play
      • New in Home
      • New in Naturals
    • NEW COLLECTIONS
      • Classic Cars Collection
      • Dinosaur Collection
      • The Joanna Bloom Collection
      • The World of Peter Rabbit™ x Gathre Collection
      • babyletto x Gathre
    • Kid playing with the Gathre Tunnel
      JOANNA BLOOM COLLECTION
    • Kid playing with the Gathre Shopping Trolley
      SHOPPING TROLLEY
    • Kid playing on the Gathre Sit + Spin
      SIT + SPIN
    • Kid playing on the Gathre Mini Climber Playset
      MINI CLIMBER
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    • FEATURED
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    • COLLECTIONS
      • babyletto x Gathre
      • Chalkboard Collection
      • Classic Cars Collection
      • Dinosaur Collection
      • Educational
      • Naturals
      • Shopping Trolley Collection
      • The Joanna Bloom Collection
      • The World of Peter Rabbit™ x Gathre Collection
      • World Map
    • MATS
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      • Mini+
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      • Padded Mats
      • Quilted Mats
    • PLAY
      • Activity Table
      • Activity Walker
      • Arc Playset
      • Arched Chalkboard
      • Baby Activity Gym
      • Balance Beam
      • Ball Pit
      • Block Playset
      • Children's Purse
      • Cleaning Cart
      • Cubes
      • Doorway Basketball Hoop
      • Doorway Theatre
      • Grocery Set
      • Hex Hopper
      • Hopscotch Mat
      • Mini Arc Playset
      • Mini Climber Playset
      • Modern Play Tent
      • Playmats
      • Padded Playmats
      • Play Ball Set
      • Play Gym
      • Play Gym Pillow
      • Play Gym Slide
      • Play Kitchen
      • Play Tent
      • Play Theatre
      • Shape Sorter
      • Shopping Trolley Collection
      • Sit + Spin
      • Trampoline
      • Tumbling Mat
      • Tunnel
      • Wooden Play
    • HOME
      • Bunting
      • Caddys
      • Educational Mats
      • Floor Cushions
      • Growth Chart
      • Home Mats
      • Mini Lounger
      • Loungers
      • Pinboard
      • Placemats
      • Posters
      • Poufs
      • Tablecloths
      • Tapestries
      • The Capsule Bassinet
      • Tissue Box
      • Wall Tidy
    • HOLIDAY
      • Advent Calendars
      • Tree Skirts
  • Sale
    • Sale
      • View All
      • Sale Mats
      • Sale Play
      • Sale Home
    • Gathre Tablecloth on a table
      ALL SALE
    • Mom + kid on a Gathre Mat gardening.
      SALE MATS
    • Kid carrying the Gathre Children's Purse
      SALE PLAY
    • Gathre Mini Floor Cushions on stairs.
      SALE HOME
  • The Label List
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Exchanges + Returns

Damages and Issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Although our products are stain and water resistant, they are not stain or waterproof and should not be submerged (such as in a washing machine) and caution should be used when using pigmented items on your mat. We are not responsible for any stains, marks, or discoloration that occurs after the product is used.

ALL ITEMS IN SALE SECTION ARE FINAL SALE

Please note: Products that are excluded from free shipping do NOT qualify for free returns if re:do is not added at checkout and we are unable to retroactively add it. Please see our FAQ page for a list of items that are excluded from free shipping if re:do is not added.  

 

Returns + Exchanges:

Please visit our return portal here if you would like to issue a return. We happily accept unused items in their original packaging within 60 days of purchase. If your order arrived in multiple boxes you'll need to create a separate return for each box you'd like to ship back.  Purchases from third-party retailers will need to be returned to the original place of purchase. Please contact third-party retailers directly to initiate a return

If an item is returned that does not follow our return guidelines, such as, missing boxes, damaged, or used we reserve the right to not offer a full refund. Refunds can only be credited to your original form of payment or a gift card. If the product was a gift, your credit will be issued as a Gathre eGift Card. Your account will be credited within 7 business days and, if you’ve ordered an exchange, your account will be charged for the difference of the new item. Shipping charges are never included in a refund and re:do does not cover the shipping fee on orders being returned for a refund to the original payment method.. 

Regarding exchanges, if re:do is not added at the time of checkout on your order you will be responsible for the shipping fees on your exchanged item and any difference in pricing will be charged to your original form of payment. We are not able to retroactively add re:do once the order has been processed. Your exchange will be processed electronically once your original item has arrived at our warehouse.
Additionally, if a return is started and re:do was not added at the time of checkout on your order you will be responsible for the shipping fees on your return. We are not able to retroactively add re:do once the order has been processed.

Discount codes: In regards to discount codes, any discount code or reward voucher used on a return or exchange will not be refunded or transferred. We can only refund money paid for returns.

 

Gift Returns:

We do accept Gift Returns through our return portal. Please keep in mind that the Return Portal will currently notify the sender of this return or exchange and we are unable to prevent that notification from being sent, we apologize for any inconvenience this may cause. We hope to have this change in the near future. Please also note that we only offer store credit or exchanges for gift returns. We cannot refund you directly.

ITEMS EXCLUDED FROM FREE SHIPPING:

These items cannot be shipped internationally and only ship to the 48 Contiguous States. In the case that one of these items needs to be returned, the customer will be responsible for the return shipping if re:do is not added at the time of checkout.

International orders, warehouse orders, sale items, giveaway items and orders made with merchandise credit are final sale and cannot be returned, unless otherwise stated below.

 

European Union 14 day cooling off period:

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

If there are any issues or if you have any other questions, please feel free to contact us at hello@gathre.com

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