Exchanges + Returns

Damages and Issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Although our products are stain and water resistant, they are not stain or water proof and should not be submerged (such as in a washing machine) and caution should be used when using pigmented items on your mat. We are not responsible for any stains, marks, or discoloring that occurs after the product is used.

ALL ITEMS IN SALE SECTION ARE FINAL SALE

Please note:  Products that are excluded from free shipping do NOT qualify for free returns. Please see our FAQ page for a list of items that are excluded from free shipping. 

 

Returns + Exchanges:

Please visit our return portal at: 

https://gathre.returnly.com if you would like to issue a return. We happily accept unused mats in their original packaging within 60 days of purchase. If your order arrived in multiple boxes you'll need to create a separate return for each box you'd like to ship back.

If an item is returned that does not follow our return guidelines, such as, missing boxes, damaged, or used we reserve the right to not offer a full refund. Refunds can only be credited to your original form of payment or a gift card. If the product was a gift, your credit will be issued as a Gathre eGift Card. Your account will be credited within 7 business days and, if you’ve ordered an exchange, your account will be charged for the difference of the new item. Shipping charges are never included in a refund. 

Regarding exchanges, you will be responsible for the shipping fees on your exchanged item and any difference in pricing will be charged to your original form of payment. Your exchange will be processed electronically once your original item has arrived at our warehouse.

Discount codes: In regards to discount codes, any discount code or reward voucher used on a return or exchange will not be refunded or transferred. We can only refund money paid for returns.

 

Gift Returns:

We do accept Gift Returns through our return portal - just make sure to select the "Click Here" button at the very beginning. If not selected, the return will not be processed as a gift and the original sender will be notified. A great way to ensure that you processed it correctly will be if you are asked to enter your name, email, and address early on in the process. Please also note that we only offer store credit or exchanges for gift returns. We cannot refund you directly.

ITEMS EXCLUDED FROM FREE SHIPPING:

These items cannot be shipped internationally and only ship to the 48 Contiguous States. In the case that one of these items needs to be returned, the customer will be responsible for the return shipping. 

International orders, warehouse orders, sale items, giveaway items and orders made with merchandise credit are final sale and cannot be returned, unless otherwise stated below.

 

European Union 14 day cooling off period:

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

If there are any issues or if you have any other questions, please feel free to contact us at hello@gathre.com