Wholesale Shipping + Handling

Order Processing Times

All orders are processed within 2-4 business days.
Orders are not processed or shipped from Friday, 12 pm MST through Sunday, or holidays.
For custom or large volume wholesale orders, please allow 5-7 business days for processing.
Padded mats, Tumbling mats, Floor Cushions, Poufs and Loungers are made to order in our warehouse. Please note an additional 2-3 business days is required for processing orders that include these items.
Please note that during peak holiday season (Nov 1.- Dec 31) processing and shipping times may be extended. Please order early in the season to avoid holiday delays.

Shipping Rates & Methods

Shipping charges are calculated at checkout based on weight and destination.
We offer free shipping during select promotional times. Exclusions apply*
Orders are shipped via UPS ground or FedEx ground for all small parcel shipments.
Due to the volume and size of our products some orders may need to ship LTL.
LTL Shipments

Shipping Restrictions

We do NOT ship to P.O. Boxes.
International orders: Customs fees, duties, and taxes are the customer's responsibility.
The following items are excluded from free shipping:

Damaged or Lost Packages

If your order is damaged or missing items, please notate this on the receiving paperwork upon delivery.
Notify us within 48hrs of delivery with images of the damage to initiate a claim.
Refused shipments will not receive a refund.

Tracking Information

You will receive a shipment confirmation email with your tracking number once your order has shipped

International Shipments

Retailers are responsible for arranging all shipments.
Please advise us of the required documentations immediately upon placing your order.
Gathre is not responsible for any orders lost or damaged during international transit.