The Big Drop FAQs

The Main Points

 WHEN DOES THE BIG DROP START AND END?

The Big Drop starts December 26th at 9 am MT, and ends January 2nd at 11:59 pm MT.

WILL THERE BE EARLY ACCESS?

There will not be Early Access, but join our newsletter, SMS, and Gathred Facebook group to be notified first!

WHAT IS THE DISCOUNT, AND WHAT CODE DO I USE TO CHECK OUT?

Up to 75% off original retail prices in the sale section only — no code is needed, and prices will be as marked. Note the discount cannot be applied to orders placed before or after the promotional period (12.26 9 am MT – 1.2 11:59 pm MT)

ARE THERE ANY OTHER SPECIAL DISCOUNTS OR PROMOTIONS DURING THE SALE?

Yes! You know us too well. We’ll be giving away a free Gathre tote bag with every purchase during the promotional period, while supplies last. One per customer per order, automatically added to cart.

ARE ANY PRODUCTS EXCLUDED FROM THE BIG DROP PROMOTION?

Yes, this sale only includes products marked down within the sale section.

CAN I COMBINE THE BIG DROP DISCOUNT CODE WITH OTHER PROMOTION CODES?

Discounts cannot be stacked for this promotion.

WILL YOU BE DOING PRICE MATCHING?

Price matching will not be allowed during The Big Drop, and we do not offer price matching or price adjustments to orders placed before or after the sale.

WILL YOU BE RESTOCKING?

All inventory will be live by December 26th at 9 am MT. Products will not be restocking, but select products may be re-listed for preorder upon selling out.

Shipping, Returns, and Cancellations

WHAT IS THE RETURN AND CANCELLATION POLICY FOR THE BIG DROP?

All purchases from The Big Drop are subject to our standard return policy, FAQs . Additionally, orders may be canceled until they are fulfilled. Please contact Customer Service at hello@gathre.com with subject line "ORDER CANCELLATION" and include your order #. We'll do our best to process cancellation requests promptly, however due to high volume, please understand it is possible that a cancellation request may not be processed before the order ships.


**We will not be able to make changes (this includes shipping addresses) once an item has been fulfilled. Please be sure to triple check that all information is correct before placing your order.**

CAN I EDIT MY ORDER ONCE IT HAS BEEN PLACED?

We cannot edit your order once it has been placed.

WHEN CAN I EXPECT MY ORDER FROM THE BIG DROP TO SHIP?

All orders above $175 after discount will qualify for free shipping, unless it includes select excluded items (Block and Arc Playsets, Floor Cushions, Mini Floor Cushions, Poufs, Padded Micro+, Padded Mini, Padded Midi Circle, Padded Midi+, Small Caddy and Large Caddy, Tumbling Mats, Loungers, Home Mats, Cubes, Pinboards, Balance Beams, Shape Pillows, Home Mats). To confirm if an item is excluded from free shipping, please refer to the shipping details on the product page.

WHAT HAPPENS IF I ORDER AN IN STOCK PRODUCT AS WELL AS A PRE-ORDER PRODUCT?

Orders will be fulfilled as inventory is available. If an order contains products that are in stock as well as products that are preorder, that order will be split-shipped.

CAN I SHIP ONE ORDER TO MULTIPLE ADDRESSES?

Orders cannot be shipped to multiple addresses.

CAN I COMBINE SHIPPING ON MULTIPLE ORDERS?

We cannot combine shipping on multiple orders.

CAN I SELECT LOCAL PICKUP AS THE SHIPPING OPTION DURING THE BIG DROP?

Yes, if you prefer, you may opt for Local Pickup if you live local to Lindon, Utah. However, please note that due to high order volume, there will likely be up to a week delay from when your order is fulfilled and when you can come pick up your order. Local Pickup may be scheduled after January 2, 2025.

IS FREE SHIPPING AVAILABLE DURING THE BIG DROP?

All orders above $175 after discount will qualify for free shipping, unless it includes select excluded items (Block and Arc Playsets, Floor Cushions, Mini Floor Cushions, Poufs, Padded Micro+, Padded Mini, Padded Midi Circle, Padded Midi+, Small Caddy and Large Caddy, Tumbling Mats, Loungers, Home Mats, Cubes, Pinboards, Balance Beams). To confirm if an item is excluded from free shipping, please refer to the shipping details on the product page.

The Extras

ARE THERE ANY PERKS FOR LOYALTY MEMBERS?

Not this time!

WILL THERE BE ANY GWP'S (GIFT WITH PURCHASE)?

Yes — purchases during the promotional period will receive a free Gathre tote bag, while supplies last! One per customer per order, automatically added to cart.

IF I HAVE ANOTHER QUESTION, HOW DO I CONTACT CUSTOMER SERVICE?

Please send us your questions at hello@gathre.com.

I CONTACTED CUSTOMER SERVICE - WHEN WILL I HEAR BACK?

We will try to reply within 48 - 72 hours. However, kindly understand that due to high volume, our response time may be slightly delayed. Sending more than one email will push your email back in the queue.