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Route Insurance

What is Route? 

Route Shipping Insurance is a 3rd party shipping insurance company that covers replacement of lost or stolen orders. You can purchase Route during the checkout process of your order for a small fee. 

How does it work? 

If you purchase Route during the checkout portion of your order, your order will then be covered by their shipping insurance. You will receive a confirmation email from Route after you've placed your order on our site with instructions on how to file a claim if necessary. If your package is lost or stolen in transit follow the directions in that email to submit a one-click claim and have your order replaced. 

Need to file a claim and can't find your confirmation email? 

You can head over to Route's website to file a claim:

https://help.route.com/hc/en-us/requests/new?ticket_form_id=360001458373

please email our Customer Experience team at hello@gathre.com with any further questions, thank you!