THE MAIN POINTS
When does Gathre's BFCM start and end?
The BFCM Sale starts 11/25 10am MT, ends 11/28 11:59pm MT
Will there be Early Access?
Yes! Join our newsletter, SMS, and Gathred Facebook group for early access.
What is the discount, and what code do I use to check out?
20% off site wide* with code:___________
*Exclusions: Block Playset, Tumbling Mat
Stay tuned for the codes to be reveled on 11/25!
Are any products excluded?
Yes - the BFCM Sale does not apply to the Block Playset or Tumbling Mat.
Can I combine the BFCM discount codes with other promotion codes?
Discount codes cannot be stacked - only one code per order! This includes discount codes redeemed through our Loyalty program.
Will you be doing price matching?
Price matching will not be allowed during the BFCM Sale, and we do not offer price matching or price adjustments to orders placed before or after the sale.
Will you be restocking?
All inventory will be live by 11/25. Products will not be restocking, but select products may be re-listed for preorder upon selling out.
SHIPPING, RETURNS, AND CANCELLATIONS
What is the return and cancellation policy for the Black Friday Sale?
All Black Friday Sales (purchases made during 11/8-11/15) and the BFCM Sale (purchases made during 11/25-11/28) are final sale and cannot be returned. Orders may be cancelled until they ship. Please contact Customer Service at
hello@gathre.com with subject line "ORDER CANCELLATION" and include your order #. We'll do our best to process cancellation requests promptly, however due to high volume, please understand it is possible that a cancellation request may not be processed before the order ships. We'll not be able to make changes once an item has shipped.
Can I return a product that was excluded from the BFCM Sale (Block Playset or Tumbling Mat)?
Yes, returns will only be accepted for products that the Black Friday Sale promotions were not applied to.
Can I edit my order once it has been placed?
We cannot edit your order once it has been placed.
When can I expect my BFCM Sale order to ship?
BFCM Sale orders will ship in the order in which they were placed. Please allow 15 business days from the order date for your order to ship. Products that are preorder will be shipped within the preorder window indicated.
What happens if I order an in stock product as well as a preorder product?
Orders will be fulfilled as inventory is available. If an order contains products that are in stock as well as products that are preorder, that order will be split-shipped.
Can I ship one order to multiple addresses?
Orders cannot be shipped to multiple addresses.
Can I combine shipping on multiple orders?
We cannot combine shipping on multiple orders.
Can I select Local Pickup as the shipping option during the BFCM Sale?
Local Pickup will not be available for BFCM Sale orders.
THE EXTRAS
If I have another question, how do I contact Customer Service?
I contacted Customer Service - when will I hear back?
We will try to reply within 48 - 72 hours. However, kindly understand that due to high volume, our response time may be slightly delayed.
