THE MAIN POINTS
Q: WHEN DOES GATHRE'S BLACK FRIDAY/CYBER MONDAY SALE START AND END?
A: The BFCM Sale starts 11/24 9am MT and ends 11/27 11:59pm MT.
Q: WILL THERE BE EARLY ACCESS?
A: No, but we encourage you to join our newsletter, SMS, and Gathred Facebook group to get notified first!
Q: WHAT IS THE DISCOUNT, AND WHAT CODE DO I USE TO CHECK OUT?
A: 20% off sitewide, excluding Block Playset and Activity Walker. Code will be automatically applied at checkout. Plus a one-day-only surprise on Cyber Monday - stay tuned 11/27!
Q: HOW DO I REDEEM THE ONE-DAY-ONLY CYBER MONDAY SURPRISE?
A: We don't want to give it all away, but this surprise will be automatically added to cart depending on a specified cart value threshold after discount.
Q: ARE ANY PRODUCTS EXCLUDED FROM THE BLACK FRIDAY/CYBER MONDAY SALE PROMOTION?
A: Yes - 20% off applies to all products with the exception of Block Playset and Activity Walker. Please also note that, as always, promotions cannot be applied to gift cards or stacked on top of bundles.
Q: CAN I COMBINE BLACK FRIDAY/CYBER MONDAY SALE DISCOUNT CODES WITH OTHER PROMOTION CODES?
A: Discount codes cannot be stacked - only one code per order! This includes discount codes redeemed through our Loyalty program. Please note that the Black Friday/Cyber Monday discount code is automatically applied at checkout, and it will not be possible to apply an additional or alternate code for the duration of the sale.
Q: WILL YOU BE DOING PRICE MATCHING?
A: Price matching will not be allowed during the Black Friday/Cyber Monday Sale, and we do not offer price matching or price adjustments to orders placed before or after the sale.
Q: WILL YOU BE RESTOCKING?
A: All inventory will be live by 11/24. Products will not be restocking, but select products may be re-listed for preorder upon selling out.
SHIPPING, RETURNS, AND CANCELLATIONS
Q: WHAT IS THE RETURN AND CANCELLATION POLICY FOR THE BLACK FRIDAY/CYBER MONDAY SALE?
A: All Black Friday/Cyber Monday Sales are final sale and cannot be returned. Orders may be cancelled until they ship. Please contact Customer Service at firstname.lastname@example.org with subject line "ORDER CANCELLATION" and include your order #. We'll do our best to process cancellation requests promptly, however due to high volume, please understand it is possible that a cancellation request may not be processed before the order ships. We'll not be able to make changes once an item has shipped.
Q: CAN I EDIT MY ORDER ONCE IT HAS BEEN PLACED?
A: We cannot edit your order once it has been placed.
Q: WHEN CAN I EXPECT MY BLACK FRIDAY/CYBER MONDAY SALE ORDER TO SHIP?
A: Black Friday/Cyber Monday Sale orders will ship in the order in which they were placed. Please allow 7 total days from the order date for your order to ship. Products that are preorder will be shipped within the preorder window indicated.
Q: WHAT HAPPENS IF I ORDER AN IN STOCK PRODUCT AS WELL AS A PRE-ORDER PRODUCT?
A: Orders will be fulfilled as inventory is available. If an order contains products that are in stock as well as products that are preorder, that order will be split-shipped.
Q: CAN I SHIP ONE ORDER TO MULTIPLE ADDRESSES?
A: Orders cannot be shipped to multiple addresses.
Q: CAN I COMBINE SHIPPING ON MULTIPLE ORDERS?
A: We cannot combine shipping on multiple orders.
Q: CAN I SELECT LOCAL PICKUP AS THE SHIPPING OPTION DURING THE BLACK FRIDAY/CYBER MONDAY SALE?
A: Yes, Local Pickup will be available for Black Friday/Cyber Monday Sale orders. However, please note that Black Friday/Cyber Monday Local Pickup orders may only be retrieved with an appointment. Once you receive confirmation that your order has been fulfilled, please contact us at email@example.com to schedule a pick-up date/time. Kindly note that Local Pickups will not be accepted without an appointment.
Q: IS FREE SHIPPING AVAILABLE DURING THE BLACK FRIDAY/CYBER MONDAY SALE?
A: Yes, for domestic (US) orders over $175, with certain exclusions. To qualify for free shipping, your subtotal (total amount after discounts and not including excluded products*) must be over $175. Excluded products that do not qualify for free shipping are: block playsets, balance beams, home mats, caddies, padded mats, poufs, floor cushions, bins, shape pillows, tumbling mats, loungers, pinboards, cubes, pedestals, quilted mats, or arc playsets. All excluded products have this noted on their individual product listings for easy reference.
Q: WILL THERE BE A GWP (GIFT WITH PURCHASE)?
A: Possibly! Stay tuned for some surprises on Cyber Monday.
Q: IF I HAVE ANOTHER QUESTION, HOW DO I CONTACT CUSTOMER SERVICE?
A: Please send us your questions at firstname.lastname@example.org.
Q: I CONTACTED CUSTOMER SERVICE - WHEN WILL I HEAR BACK?
A: We will try to reply within 48 - 72 hours. However, kindly understand that due to high volume, our response time may be slightly delayed.